CA attended the University of Maryland and began her career in the insurance industry as a file clerk in 1978. She has since held positions as a Customer Service Representative, Claims Adjuster, Underwriter and Business Analyst. In September of 2006, she joined the Baily Insurance Agency. She feels that having worked in the industry at both the agency and company level gives her a unique perspective. CA and her husband spend their free time cheering on their son in sports.